Careers with learndirect Senior Sales Manager
Senior Sales Manager
Through education, people can transform their lives and reach career goals. learndirect has been empowering individuals to reach the height of their potential for many years, with a forward-thinking digital approach.
As the UK’s leading online learning provider, we have helped millions of learners gain qualifications that have led to exciting careers. Our work is to empower, inspire, and transform lives through flexible education made accessible to all.
From Access to Higher Education Diplomas and GCSEs to animal courses and accredited dental nursing qualifications, we offer education to individuals from all backgrounds and at any stage of their life and career.
Through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need. With rapid expansion well underway, you could become a part of the online solution to educational needs.
Job Purpose:
As a Senior Sales Manager at learndirect, you will be responsible for leading and managing a team of sales professionals, driving sales strategies, and ensuring revenue growth. You will work on a shift basis to monitor Sales performance. The successful candidate will be a dynamic, results-driven leader with a passion for sales and a strong ability to motivate and guide a faculty. You will play a pivotal role in achieving the company's sales objectives and maintaining customer satisfaction.
Key Responsibilities and Accountabilities:
- To supervise a team of agents to answer inbound calls and make outbound calls to warm leads, who have enquired through one of our multiple adverts.
- Manage sales agents to deliver daily call and revenue KPI’s
- Ensure the business is always full resourced.
- Manage call compliance within an agreed FCA framework.
- Provide clear, concise, and prompt information to potential learners in a way that will follow a TCF approach.
- Ensure the business sells the correct funding split across cash and credit sales.
- To act as a Duty Sales manager on evenings and weekends on a rota basis.
- Organise staff rota and be in charge of team annual leave
Team Leadership:
- Recruit, train, and manage a high-performing sales team.
- Set clear performance expectations and KPIs for sales representatives.
- Provide coaching, guidance, and support to team members to help them achieve their targets.
- Foster a positive and motivated sales culture within the team.
Sales Strategy:
- Develop and implement effective sales strategies to meet and exceed revenue targets.
- Analyse market trends and customer needs to identify new opportunities and areas for growth.
- Collaborate with other departments, such as marketing and product development, to align strategies and maximize sales potential.
Performance Monitoring:
- Regularly monitor sales team performance on a shift basis to include evening and weekends and track progress against targets.
- Analyse sales data to identify areas of improvement and take corrective actions.
- Prepare and present sales reports to senior management.
Sales Training and Development:
- Provide ongoing training and professional development opportunities for the sales team.
- Stay updated on industry trends, best practices, and product knowledge to share with the team.
Budget Management:
- Develop and manage the sales department budget efficiently.
- Ensure cost control and revenue optimization.
Market Research:
- Stay informed about market competition and trends.
- Use market research to adapt strategies and identify areas for improvement.
What we are looking for in you:
- Must be able to work on-site full-time from the Bournemouth office in Dorset.
- +2 years Sales Manager experience
- Previous sales experience, preferably in a contact center environment
- Proven track record of hitting and exceeding sales targets
- The ability to work under pressure and meet deadlines and targets.
- Able to demonstrate excellent customer service skills
- Exceptional communication skills
- Willing to learn
- A flexible team player, you’ll be able to demonstrate a can-do attitude and the ability to use your own initiative, whilst sharing in the successes of others
Why work with Us?
- Complete a funded course of your choice after your probation period
- Excellent holiday allowance plus bank holidays – to include one extra day’s holiday for your birthday / appreciation day
- £50 Amazon thank you Voucher for your birthday
- Company pension scheme
- Refer a friend scheme
- Inclusive culture and positive working environment
- Staff social events
The salary range for this role is £45,000.00 - £60,000 per annum, depending on experience.
We are an equal opportunity employer, always looking for the right talent based on merit for every position. learndirect believes passionately in including all employees equally in the learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.
Proposition: Empowering people to reach their potential
Our Mission: Removing barriers (time, tech, cost) to enable a ‘learning lifestyle’.
Our Vision: To create the modern approach to learning
Our Values: Working with PACE we strive to be:
Passionate “We show pride, enthusiasm, and dedication in everything that we do, for our learners, our customers, ourselves, and each other”.
Agile “We positively embrace and respond quickly to change through a flexible, proactive workforce that seizes opportunities”.
Courageous “We challenge the norm, creating continuous business improvement and opportunities through entrepreneurial thinking balanced with a sound commercial approach”.
Empowering “We trust and inspire people to do their best and believe in themselves. We are open to a diversity of ideas, approaches, and points of view”.
