Careers with learndirect Quality Assurance Officer
Quality Assurance Officer
Through education, people can transform their lives and reach career goals. learndirect has been empowering individuals to reach the height of their potential for many years, with a forward-thinking digital approach.
As the UK’s leading online learning provider, we have helped millions of learners gain qualifications that have led to exciting careers. Our work is to empower, inspire, and transform lives through flexible education made accessible to all.
From Access to Higher Education Diplomas and GCSEs to animal courses and accredited dental nursing qualifications, we offer education to individuals from all backgrounds and at any stage of their life and career.
Through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need. With rapid expansion well underway, you could become a part of the online solution to educational needs.
Job Purpose:
To support and drive learndirect’s ongoing commitment to high quality customer journeys and compliance adherence. You will monitor and score customer journeys against internal and external frameworks. Your primary lens will be to ensure legal and Financial Compliance Authority (FCA) regulatory compliance frameworks are met.
You will work closely with and be expected to maintain good relationships with a fast-paced sales team and develop key relationships with senior stakeholders who will use your quality feedback to inform operations and strategy. You will be a technical escalation point for the business.
Key Responsibilities and Accountabilities:
- Customer journey monitoring with a focus on the onboarding and sales journey.
- Score customer journeys against the quality framework.
- Provide meaningful feedback to the business on the outcomes of quality scoring.
- Produce static and trend reporting on the business’s quality performance.
- Stay up to date with regulatory requirements. Ensure requirements are being met via the quality framework and risk matrix.
- Support the business’s wider compliance roadmap including external auditing.
The above is not an exhaustive list of duties. It is expected the role will grow in scope as the business moves into increased use of regulated products.
What we are looking for in you:
- Understanding of FCA regulatory frameworks or equivalent quality assurance monitoring.
- Aptitude in data management.
- Good relationship management skills. Able to communicate effectively via reporting/email/1-2-1.
- Good IT and MSOffice skills.
- 2 years’ experience of quality assurance monitoring in a FCA regulated environment - desirable
- Knowledge of Treating Customers Fairly and Consumer Duty frameworks - desirable
- Compliance related qualifications - desirable
- Demonstratable experience in trend reporting.
- Experience of creating a quality framework and risk matrix. - desirable
Why work with Us?
- Complete a funded course of your choice after your probation period
- Excellent holiday allowance plus bank holidays – to include one extra day’s holiday for your birthday / appreciation day
- £50 Amazon thank you Voucher for your birthday
- Company pension scheme
- Refer a friend scheme
- Inclusive culture and positive working environment
- Staff social events
The salary range for this role is £24,000.00 per annum, with additional on target earnings subject to hitting KPIs/targets up to £42,000.00 per annum.
We are an equal opportunity employer, always looking for the right talent based on merit for every position. learndirect believes passionately in including all employees equally in the learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.
Proposition: Empowering people to reach their potential
Our Mission: Removing barriers (time, tech, cost) to enable a ‘learning lifestyle’.
Our Vision: To create the modern approach to learning
Our Values: Working with PACE we strive to be:
Passionate “We show pride, enthusiasm, and dedication in everything that we do, for our learners, our customers, ourselves, and each other”.
Agile “We positively embrace and respond quickly to change through a flexible, proactive workforce that seizes opportunities”.
Courageous “We challenge the norm, creating continuous business improvement and opportunities through entrepreneurial thinking balanced with a sound commercial approach”.
Empowering “We trust and inspire people to do their best and believe in themselves. We are open to a diversity of ideas, approaches, and points of view”.
