Working in Health Care
85.5%
Working in Health Care
This programme is designed for people who wish gain abroad understanding of how health care (NHS and private) is structured, the services provided and how staff in health care can help to ensure that patients and users to access the health services they require.
The objectives of the course are to:
- Develop a broad understanding of the structure and responsibilities of NHS bodies and private healthcare providers in the UK.
- Learn how the component parts of the health care system integrate and how staff liaise between the various components.
- Understand how to help patients and service users to access the health care services needed.
- Understand the range of physical resources, equipment and aids available; and how to manage them.
- Study how to provide a customer focused service and create a good impression wit service users.
Modules
The course is divided up into five units, as follows:
Unit 1: Understanding the Structure of the Health Care Sector
The National Health Service
Structure of the Healthcare System in the UK
- The Department of Health
- The Secretary of State for Health
- NHS England
- Clinical Commissioning Groups
- Health and Wellbeing Boards
- Public Health England
Delivery of NHS Services
Primary Care Services
Health Care in the UK Home Countries
Private Health care
The Complementary and Alternative Medicine Sector
Unit 2: Liaise Between Primary, Secondary and Community Teams
Primary Health Care Team
Secondary Health Care Team
Community Health Care Team
Forming Healthy Working Relationships with Others
Working Together in Teams
Working in Partnership with Others
Confidentiality
Legislation relating to information sharing
Work in ways that are agreed with the employer
Legal Responsibilities
Summary of legislation and regulations
Useful links
Unit 3: Support Individuals to Identify, Access and Use Services and Facilities
Services and Facilities about Which Individuals May Require Information
Services provided in an Individual’s Home
Services and Facilities provided outside the Individual’s Home
The Benefits of Accessing a Range of Services and Facilities
Identify Possible Barriers to Accessing and Understanding Information
Support Individuals to Understand Information
Check an Individual Understands the Information
Support Individuals to Identify and Select Services and Facilities
Agree Preferred Options for Services and Facilities
Support Individuals to Access and Use Services and Facilities
Support Individuals to Review Access to and Use of Services and Facilities
Methods of Giving Feedback
Other Sources of Support
Unit 4 Physical Resources to Meet Service Delivery Needs in a Health Setting
Physical Resources
Equipment, Supplies and Aids and Medications Needed By an Individual Receiving Care
IT Office Equipment and Supplies
Managing Physical Equipment Supplies and Materials
Plan the Use of Physical Resources
Obtain Physical Resources
The Purchasing Policy and Procedure
An Environmentally Friendly Purchasing Policy
Ensuring Continued Availability and Quality of Resources
Monitoring the Use of Physical Resources
Space Management
Safeguarding Equipment
IT Security
Managing Human Resources Efficiently
Unit 5: Give Customers a Positive Impression of Yourself and Your Organisation
Establishing Rapport with Customers
Responding Appropriately To Customers
Communicating Information to Clients
Entry Requirements
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.
*You will have access to the course for 24 months.
On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Working in Health Care.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
View a sample of the certificate (opens in new window)
learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK
- Each year around 6,000 businesses equip their staff for success with learndirect
- learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
- Almost 700,000 maths and English test passes have been achieved with learndirect.
- 300,000 people fulfilled their career ambitions last year with learndirect.
- Over 250,000 apprentices have achieved with learndirect.
Working in Health Care
This programme is designed for people who wish gain abroad understanding of how health care (NHS and private) is structured, the services provided and how staff in health care can help to ensure that patients and users to access the health services they require.
The objectives of the course are to:
- Develop a broad understanding of the structure and responsibilities of NHS bodies and private healthcare providers in the UK.
- Learn how the component parts of the health care system integrate and how staff liaise between the various components.
- Understand how to help patients and service users to access the health care services needed.
- Understand the range of physical resources, equipment and aids available; and how to manage them.
- Study how to provide a customer focused service and create a good impression wit service users.
Modules
The course is divided up into five units, as follows:
Unit 1: Understanding the Structure of the Health Care Sector
The National Health Service
Structure of the Healthcare System in the UK
- The Department of Health
- The Secretary of State for Health
- NHS England
- Clinical Commissioning Groups
- Health and Wellbeing Boards
- Public Health England
Delivery of NHS Services
Primary Care Services
Health Care in the UK Home Countries
Private Health care
The Complementary and Alternative Medicine Sector
Unit 2: Liaise Between Primary, Secondary and Community Teams
Primary Health Care Team
Secondary Health Care Team
Community Health Care Team
Forming Healthy Working Relationships with Others
Working Together in Teams
Working in Partnership with Others
Confidentiality
Legislation relating to information sharing
Work in ways that are agreed with the employer
Legal Responsibilities
Summary of legislation and regulations
Useful links
Unit 3: Support Individuals to Identify, Access and Use Services and Facilities
Services and Facilities about Which Individuals May Require Information
Services provided in an Individual’s Home
Services and Facilities provided outside the Individual’s Home
The Benefits of Accessing a Range of Services and Facilities
Identify Possible Barriers to Accessing and Understanding Information
Support Individuals to Understand Information
Check an Individual Understands the Information
Support Individuals to Identify and Select Services and Facilities
Agree Preferred Options for Services and Facilities
Support Individuals to Access and Use Services and Facilities
Support Individuals to Review Access to and Use of Services and Facilities
Methods of Giving Feedback
Other Sources of Support
Unit 4 Physical Resources to Meet Service Delivery Needs in a Health Setting
Physical Resources
Equipment, Supplies and Aids and Medications Needed By an Individual Receiving Care
IT Office Equipment and Supplies
Managing Physical Equipment Supplies and Materials
Plan the Use of Physical Resources
Obtain Physical Resources
The Purchasing Policy and Procedure
An Environmentally Friendly Purchasing Policy
Ensuring Continued Availability and Quality of Resources
Monitoring the Use of Physical Resources
Space Management
Safeguarding Equipment
IT Security
Managing Human Resources Efficiently
Unit 5: Give Customers a Positive Impression of Yourself and Your Organisation
Establishing Rapport with Customers
Responding Appropriately To Customers
Communicating Information to Clients
Entry Requirements
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.
*You will have access to the course for 24 months.
Qualifications
On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Working in Health Care.
Your course certificate will also state the number of CPD points/hours the course is eligible for.
View a sample of the certificate (opens in new window)
learndirect is one of the largest integrated providers of courses and qualifications, training, and employment services in the UK
- Each year around 6,000 businesses equip their staff for success with learndirect
- learndirect have helped more than 75,000 businesses equip their employees with the skills needed to improve productivity.
- Almost 700,000 maths and English test passes have been achieved with learndirect.
- 300,000 people fulfilled their career ambitions last year with learndirect.
- Over 250,000 apprentices have achieved with learndirect.
85.5%
learning
learning hours
