Mediation and Negotiation

Mediation and Negotiation

This course is designed to equip the student with the skills needed to facilitate and mediate conflict in their day to day business function, or within the community.

The aim of the course is to summarise some of the basic guidelines for untrained people who may become involved in negotiation or mediation in group conflicts whether social, economic or industrial.

Training in negotiation and mediation is aimed at helping change to come about with as little violence or industrial unrest and disorganisation as possible.

Negotiation does not guarantee peaceful or just solutions but, compared with violence, or industrial disorganisation, it offers more constructive opportunities for accommodating conflict. Violence often achieves short-term immediate success, but its destructive impact on society leaves a legacy of hatred and revenge which can inhibit or totally prevent long-term social or industrial harmony.

Modules

Skills and Understanding

Conflict and Anger

Listening

Handling Conflict

Negotiation

Mediation

Other Considerations

Discussion And Group Work

Entry Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Mediation and Negotiation.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

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