Level 3 Certificate for Veterinary Receptionists (RQF)
Level 3 Certificate for Veterinary Receptionists (RQF)
Key points
- Prepare for employment as a veterinary receptionist
- Learn about veterinary terminology and clinical procedures
- Achieve a Level 3 Certificate qualification
- Start and study at any time
About Your Qualification
The Level 3 Certificate for Veterinary Receptionists has been designed to give you the knowledge needed to assist you if you are already in a veterinary receptionist role. It will also help you prepare for the role of a receptionist if you are considering this as a career path.
Over the course of five units, this online qualification examines the theoretical understanding needed for the role of the veterinary receptionist. The qualification covers the terminology and procedures common to veterinary practices. Learning covers the administrative duties of a receptionist and looks at the importance of communication and customer service.
All the material is readily available once you enrol, so you’re able to start right away!
Getting Started
learndirect is the UK’s leading online course provider. Our online courses and qualifications give you the flexibility to engage with your studies whenever suits you best.
The benefit of online learning means that you can plan your studies around your existing commitments. So, you’re able to progress with your learning in a way that works for you, without the stressful balancing act. With no classes to attend or a timetable to stick to, you’re in control of the pace and place of your learning.
What’s more, we have dedicated and experienced online tutors to support you throughout your qualification. As well as all the material being readily available as soon as you enrol so you’re able to start right away.
Modules
Unit 1: Concepts of Customer Service
On completion of this unit you will:
-
Understand the purpose and importance of customer service within the role of a veterinary receptionist
-
Be able to engage positively with customers in challenging situations
-
Understand the process of making appointments
-
Understand the importance of accepting a payment for services and items
-
Understand the different types of veterinary insurances and how to deal with claims made
-
Understand the different types of animal health plans and their purpose
-
Be able to control customer dissatisfaction
-
Understand the terms euthanasia and bereavement
Unit 2: Veterinary Receptionist Administrative Responsibilities
On completion of this unit you will:
-
Understand how to appropriately store and control the details of customers
-
Understand alternative mailing and communication services
-
Understand the use of and how to handle different relevant paperwork
Unit 3: Veterinary Products
On completion of this unit you will:
-
Understand animal nutrition and food
-
Understand how to manage the control of parasites
-
Understand the different products that are encouraged to help aid the health of animals
-
Be able to accurately inform customers on veterinary products
-
Understand what is required when in charge of stock
Unit 4: Veterinary Terms and Clinical Methods
On completion of this unit you will:
-
Understand veterinary phrases and terms that are frequently used in a veterinary practice
-
Understand frequent clinical methods used for companion animals
Unit 5: Veterinary Receptionist Lead
On completion of this unit you will:
-
Be able to understand organising and arranging the waiting area and reception
-
Be able to establish clear roles and responsibilities of the veterinary team within the practice
-
Be able to understand the importance of health and safety within a veterinary establishment
-
Be able to understand the importance of approaching an animal in the reception area, taking consideration into diverse behaviours of animals when in the veterinary environment
Entry Requirements
There are no entry requirements for this qualification however, it is expected for learners to have working knowledge of at least Level 2. As the qualification is based within the veterinary environment, some previous experience in this field would be beneficial. All applications must be the minimum age of 16 and have a basic understanding of literacy and numeracy skills.
Minimum Age Restriction
16
Average Completion Timeframe
You have 12 months to complete your course.
Certification Timeframe
Learners can expect their certification within 6 months of completing the course, following the (EQA) External Quality Assurance of assessment.
Course Fees
All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.
To successfully gain the Level 3 Certificate for Veterinary Receptionists, you must achieve 36 credits. You will be assessed through internal assessments conducted online at the end of each unit and assessed by one of our qualified animal tutors. No practical assessment is required.
When Are You Assessed?
As you’re in control of how you learn, you’re also in charge of when you hand in your assignments.
This enables you to take as long as you need to thoroughly understand the unit before completing any assignments.
SEG Awards
Skills and Education Group Awards (SEG)
Upon successful completion of this qualification, you will be awarded a Level 3 Certificate for Veterinary Receptionists, an Ofqual regulated qualification (Qualification Number: 610/3461/7).
Skills and Education Group Awards continually invest in high quality qualifications, assessments and services in their chosen sectors. As a UK leading sector specialist, SEG continues to support employers and skills providers to enable individuals to achieve the skills and knowledge needed to raise professional standards across the sectors.
Skills and Education Group Awards offer qualifications and assessments which are regulated by CCEA, Ofqual and Qualifications Wales. They are driven by delivering a high-quality and trusted service to Centres and learners, so that everyone gets the education they deserve.
Careers in the veterinary sector are a popular choice. Whether you currently work as a veterinary receptionist or if you are considering this as a career path then this certificate qualification might be just what you need!
On successful completion of the Level 3 Certificate for Veterinary Receptionists, you could progress onto any Level 3 Diploma qualification in related areas. We have plenty of other animal courses and qualifications for you to progress onto and further your career prospects. Alternatively, you may decide to progress directly into employment as a veterinary receptionist.
Frequently Asked Questions
Level 3 Certificate for Veterinary Receptionists (RQF)
Key points
- Prepare for employment as a veterinary receptionist
- Learn about veterinary terminology and clinical procedures
- Achieve a Level 3 Certificate qualification
- Start and study at any time
About Your Qualification
The Level 3 Certificate for Veterinary Receptionists has been designed to give you the knowledge needed to assist you if you are already in a veterinary receptionist role. It will also help you prepare for the role of a receptionist if you are considering this as a career path.
Over the course of five units, this online qualification examines the theoretical understanding needed for the role of the veterinary receptionist. The qualification covers the terminology and procedures common to veterinary practices. Learning covers the administrative duties of a receptionist and looks at the importance of communication and customer service.
All the material is readily available once you enrol, so you’re able to start right away!
Getting Started
learndirect is the UK’s leading online course provider. Our online courses and qualifications give you the flexibility to engage with your studies whenever suits you best.
The benefit of online learning means that you can plan your studies around your existing commitments. So, you’re able to progress with your learning in a way that works for you, without the stressful balancing act. With no classes to attend or a timetable to stick to, you’re in control of the pace and place of your learning.
What’s more, we have dedicated and experienced online tutors to support you throughout your qualification. As well as all the material being readily available as soon as you enrol so you’re able to start right away.
Modules
Unit 1: Concepts of Customer Service
On completion of this unit you will:
-
Understand the purpose and importance of customer service within the role of a veterinary receptionist
-
Be able to engage positively with customers in challenging situations
-
Understand the process of making appointments
-
Understand the importance of accepting a payment for services and items
-
Understand the different types of veterinary insurances and how to deal with claims made
-
Understand the different types of animal health plans and their purpose
-
Be able to control customer dissatisfaction
-
Understand the terms euthanasia and bereavement
Unit 2: Veterinary Receptionist Administrative Responsibilities
On completion of this unit you will:
-
Understand how to appropriately store and control the details of customers
-
Understand alternative mailing and communication services
-
Understand the use of and how to handle different relevant paperwork
Unit 3: Veterinary Products
On completion of this unit you will:
-
Understand animal nutrition and food
-
Understand how to manage the control of parasites
-
Understand the different products that are encouraged to help aid the health of animals
-
Be able to accurately inform customers on veterinary products
-
Understand what is required when in charge of stock
Unit 4: Veterinary Terms and Clinical Methods
On completion of this unit you will:
-
Understand veterinary phrases and terms that are frequently used in a veterinary practice
-
Understand frequent clinical methods used for companion animals
Unit 5: Veterinary Receptionist Lead
On completion of this unit you will:
-
Be able to understand organising and arranging the waiting area and reception
-
Be able to establish clear roles and responsibilities of the veterinary team within the practice
-
Be able to understand the importance of health and safety within a veterinary establishment
-
Be able to understand the importance of approaching an animal in the reception area, taking consideration into diverse behaviours of animals when in the veterinary environment
Entry Requirements
There are no entry requirements for this qualification however, it is expected for learners to have working knowledge of at least Level 2. As the qualification is based within the veterinary environment, some previous experience in this field would be beneficial. All applications must be the minimum age of 16 and have a basic understanding of literacy and numeracy skills.
Minimum Age Restriction
16
Average Completion Timeframe
You have 12 months to complete your course.
Certification Timeframe
Learners can expect their certification within 6 months of completing the course, following the (EQA) External Quality Assurance of assessment.
Course Fees
All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.
Assessment
To successfully gain the Level 3 Certificate for Veterinary Receptionists, you must achieve 36 credits. You will be assessed through internal assessments conducted online at the end of each unit and assessed by one of our qualified animal tutors. No practical assessment is required.
When Are You Assessed?
As you’re in control of how you learn, you’re also in charge of when you hand in your assignments.
This enables you to take as long as you need to thoroughly understand the unit before completing any assignments.
Qualifications
SEG Awards
Skills and Education Group Awards (SEG)
Upon successful completion of this qualification, you will be awarded a Level 3 Certificate for Veterinary Receptionists, an Ofqual regulated qualification (Qualification Number: 610/3461/7).
Skills and Education Group Awards continually invest in high quality qualifications, assessments and services in their chosen sectors. As a UK leading sector specialist, SEG continues to support employers and skills providers to enable individuals to achieve the skills and knowledge needed to raise professional standards across the sectors.
Skills and Education Group Awards offer qualifications and assessments which are regulated by CCEA, Ofqual and Qualifications Wales. They are driven by delivering a high-quality and trusted service to Centres and learners, so that everyone gets the education they deserve.
Careers in the veterinary sector are a popular choice. Whether you currently work as a veterinary receptionist or if you are considering this as a career path then this certificate qualification might be just what you need!
On successful completion of the Level 3 Certificate for Veterinary Receptionists, you could progress onto any Level 3 Diploma qualification in related areas. We have plenty of other animal courses and qualifications for you to progress onto and further your career prospects. Alternatively, you may decide to progress directly into employment as a veterinary receptionist.
Frequently Asked Questions
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