Airline and Airport Passenger Service Agents

Airline and Airport Passenger Service Agents

The aims of the programme are to enable students to develop the skills to operate effectively in the aviation passenger service agent environment.

In turn a secondary aim is to help students intending a career in air transport industries to gain practical and relevant skills which will enhance their employability.

Target Audience:

Any one considering employment in, or currently employed within the air travel industry.

At the end of this programme, students will be able to:

• Understand the unique operating environment and requirements of staff engaged in passenger service occupations
• Identify the skills and characteristics required for passenger service agents to be effective
• Demonstrate an understanding of the verbal skills [and industry knowledge] required of passenger service agents
• Demonstrate an understanding of the written skills [and standards] required of passenger service agents
• Describe the essential features and equipment encountered in a passenger service agents environment
• Describe the service standards required of passenger service operatives

Modules

Unit One:

• Time Management, Suitability & Airline & Airport Preparation Standards
• Use time effectively and plan appropriately
• Understand the airline requirements for new airline or airport PSA's
• Understand the Assessment procedures used for aviation PSA's
• Identify the characteristics of working effectively in an aviation PSA team

Unit Two 

• Introduction to Verbal Airline & Airport PSA Standards
• Complete and read effectively a P.A. script, memorising key features
• Identify correct techniques for using the P.A. system
• Identify correct answers to airline jargon terms
• Prepare for an effective self introduction

Unit Three 

• Introduction to Written Airline & Airport PSA Standards
• Locate necessary and relevant information for research
• Carry out a research activity on a UK airline and present it effectively
• Completing a standard airline style test
• Complete a standard airline style application form

Unit Four

• Introduction to Effective Airline & Airport Service Standards
• Identify the key feature of the layout of a typical airport
• Identify relevant equipment and its use for a practical check-in scenario
• Prepare for situations requiring effective PSA service
• Apply airline & airport service to passenger needs and requests

Entry Requirements

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

All course fees, inclusive of all payment plans including our Premium Credit Limited option, must be settled before certification can be ordered.

*You will have access to the course for 24 months.

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support

On successful completion of your course you will receive the learndirect Certificate of Completion of Training in Airline and Airport Passenger Service Agents.

Your course certificate will also state the number of CPD points/hours the course is eligible for.

View a sample of the certificate (opens in new window)

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